--- title: "Contact ยท Peptyn" description: "How to reach Peptyn: one email address, what support covers, what it does not, and which page answers your question faster." canonical: "https://peptyn.orlyn.ai/contact" last-updated: "2026-08-23" --- # Contact Peptyn *How to reach Peptyn: one email address, what support covers, what it does not, and which page answers your question faster.* Email is the only support channel. Write to [support@orlyn.ai](mailto:support@orlyn.ai) ## What support covers Bug reports, feature requests, subscription and billing questions, activating a web purchase on your iPhone, and privacy requests. For a bug, name your iPhone model and iOS version and say what you tapped. For anything about a subscription, include the email address the purchase was made with. ## What it does not cover No dose, compound, protocol, or supplier questions. Nobody answering this address is a clinician, and giving that kind of answer is the one thing Peptyn is built not to do. Ask a licensed healthcare provider instead, and see the [Medical Disclaimer](https://peptyn.orlyn.ai/legal/disclaimer) for the limits of what Peptyn is. ## How long a reply takes Usually within one business day. There is no phone line and no live chat, so email is the fastest route in and the only one that leaves a record you can refer back to. ## Where to look first Cancelling, refunds, activating a web purchase, and where your data lives are answered on the [Support](https://peptyn.orlyn.ai/legal/support) page. Data handling is set out in full in the [Privacy Policy](https://peptyn.orlyn.ai/legal/privacy) and the [Consumer Health Data Privacy Policy](https://peptyn.orlyn.ai/legal/health-privacy). Subscription terms are in the [Terms](https://peptyn.orlyn.ai/legal/terms). The publisher's statutory details, including the registered address, are on the [Impressum](https://peptyn.orlyn.ai/legal/impressum). What the app does and does not do is on the [About](https://peptyn.orlyn.ai/about) page. --- Source: